Deliveries of goods are to your warehouse. If the item is heavy and requires a minimum of two persons to lift goods manually from the truck (additional waiting cost will apply). Delivery drivers are not permitted to load/ unload goods for customers. If the order is shipped on a pallet then you will need to arrange a forklift and fork lift operator to unload goods from the truck . If you don’t have a forklift available then we may be able arrange delivery by a tail-lift truck (depending on your location) but there will be an additional charge involved so please let our friendly sales team know when you place your order and we will discuss this further with you.